Returns Policy
Returns & Refunds Policy
At ÉCLAT, we take care to prepare, inspect, and package every order before it is dispatched.
Due to the personal nature of fragrance products, our products are generally sold as final sale, subject to applicable Egyptian consumer-protection law.
Please read this policy carefully before placing your order.
1. No Returns for Change of Mind
We generally do not accept returns or exchanges simply because you:
Changed your mind after purchasing.
No longer want the product.
Selected the wrong fragrance.
Prefer another fragrance.
Do not personally like the scent.
Expected the fragrance to smell differently.
We strongly encourage customers to review the fragrance description, notes, characteristics, and other product information before completing an order.
2. Personal Fragrance Preference
Fragrance is highly subjective.
A scent may smell or develop differently from one person to another depending on skin chemistry, temperature, weather, application, and individual perception.
Disliking a fragrance or finding that it smells different from your personal expectations does not, by itself, make the product defective and generally does not qualify it for a return, exchange, or refund.
3. Longevity & Projection
Fragrance longevity and projection can vary considerably between individuals.
Factors such as skin type, environment, temperature, storage, application method, and personal perception can affect performance.
For this reason, dissatisfaction based solely on perceived longevity or projection generally does not qualify for a return or refund unless there is an actual product defect or another right applies under applicable law.
4. Opened or Used Products
For hygiene, safety, and product-integrity reasons, fragrance products that have been opened, sprayed, used, altered, or damaged after delivery generally cannot be returned or exchanged due solely to preference or change of mind.
This does not limit any rights that cannot legally be excluded where a product was defective, damaged, incorrect, or otherwise materially non-conforming when supplied.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact ÉCLAT promptly after discovering the issue.
Please provide:
Your order number
A clear description of the problem
Clear photographs of the product
Photographs of the packaging where relevant
A video where reasonably necessary to demonstrate the issue
Please keep the product and its original packaging while we review your claim.
6. Incorrect Products
If ÉCLAT sends you a product different from the one shown in your confirmed order, please contact us as soon as possible.
Once the issue has been verified, we will handle the matter in accordance with applicable law and the circumstances of the order.
Please do not intentionally use an incorrectly delivered product after identifying the error if you intend to report it.
7. Missing Products
If an item is missing from your shipment, please contact us promptly with your order number and details of the missing item.
We may request photographs or other information relating to the received package so that we can investigate the issue.
8. Damage During Shipping
If your package arrives visibly damaged, opened, leaking, or showing signs of tampering, please photograph the package and product as soon as reasonably possible.
Contact us with your order number and supporting evidence so we can review the matter and, where appropriate, coordinate with the shipping provider.
9. Eligibility Review
Submitting a complaint or request does not automatically mean that a refund, replacement, or exchange will be issued.
We may review the order information, photographs, videos, packaging, product condition, delivery information, and other relevant evidence before determining the appropriate resolution.
Nothing in this review process limits rights that you are entitled to under applicable law.
10. Approved Refunds
Where a refund is required or approved, the method and processing time may depend on how the original payment was made.
Electronic-payment refunds may need to be processed through the original payment provider and can take additional time to appear depending on the provider or financial institution.
Where applicable, we will provide relevant information about the refund process.
11. Shipping Charges
Original shipping charges are generally not refundable where the return or cancellation is based solely on customer preference and no legal right to reimbursement applies.
Where the issue results from an incorrect, defective, damaged, or materially non-conforming product, shipping costs will be handled in accordance with applicable law and the circumstances of the case.
12. Abuse of the Policy
ÉCLAT reserves the right to investigate requests involving suspected fraud, manipulation, intentional product damage, false claims, or repeated abuse of our policies.
Fraudulent activity may result in restrictions on future purchases or other appropriate action, subject to applicable law.
13. Your Consumer Rights
This policy is intended to explain ÉCLAT's standard returns and refunds practices.
Nothing in this policy is intended to exclude, restrict, or override any consumer right that cannot legally be waived under the applicable laws of the Arab Republic of Egypt.
Where applicable law provides a customer with a mandatory right to return, replacement, repair, refund, or another remedy, the applicable legal requirement will take precedence over any conflicting provision of this policy.
14. Contact Us
If you receive a damaged, defective, incorrect, or materially non-conforming product, or have a question about this policy, please contact us:
ÉCLAT
Email: eclatperfumesegy@outlook.com
Country: Arab Republic of Egypt
When contacting us regarding an order, please include your order number and any relevant photographs or videos so that we can review the issue efficiently.