Privacy Policy
Privacy Policy
At ÉCLAT, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, create an account, place an order, or contact us.
Information We Collect
When you use the ÉCLAT website, we may collect information that you provide directly to us, including:
* Your name
* Email address
* Phone number
* Delivery and billing addresses
* Account and login information
* Order and purchase information
* Product reviews and ratings
* Wishlist information
* Messages or information you provide when contacting us
We may also automatically collect certain technical information, such as your IP address, browser type, device information, website activity, and cookies or similar technologies used to operate and secure the website.
How We Use Your Information
We may use your information to:
* Create and manage your ÉCLAT account
* Process, confirm, and deliver your orders
* Provide order and delivery updates
* Verify your email address or phone number
* Process payments through our payment service providers
* Save your addresses and preferences when requested
* Provide customer support
* Prevent fraud, abuse, and unauthorized access
* Maintain and improve the security and performance of our website
* Send marketing communications when you have chosen to receive them
* Comply with applicable legal and regulatory requirements
Payments
ÉCLAT may offer payment methods such as cash on delivery, credit or debit cards, mobile wallets, or other supported payment methods.
When you use an external payment service provider, payment information required to complete the transaction may be processed directly by that provider according to its own privacy and security practices.
ÉCLAT does not intentionally store your complete card number or card security code (CVV) on its own servers when payment information is handled by an authorized payment provider.
Email & Phone Verification
We may use your email address or phone number to verify your identity, secure your account, recover access to your account, or provide information related to your orders.
Where available, verification codes may be delivered through email, SMS, or WhatsApp. These messages are used for authentication and account security.
Never share your verification code or password with another person. ÉCLAT representatives will never ask you to provide your password or verification code.
Cookies
Our website may use cookies and similar technologies that are necessary for features such as account sessions, shopping carts, language preferences, security, and website functionality.
Additional technologies may be used for analytics or other optional purposes where applicable.
You can control certain cookies through your browser settings. Disabling essential cookies may prevent some website features from working correctly.
How We Share Information
We do not sell your personal information.
We may share information only when reasonably necessary with trusted service providers involved in operating our business, such as:
* Payment service providers
* Shipping and delivery companies
* Email, SMS, or verification service providers
* Website hosting and infrastructure providers
* Security and fraud-prevention services
These parties may receive only the information reasonably required to provide their respective services.
We may also disclose information when required by applicable law, regulation, court order, or a lawful request from an authorized authority.
##Shipping & Delivery
To deliver your order, we may provide the selected shipping or delivery company with information necessary to complete delivery, including your name, phone number, delivery address, and relevant order or delivery information.
Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet-based system can guarantee absolute security. Customers are responsible for keeping their account passwords and verification codes confidential.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain required business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Different types of information may be retained for different periods depending on their purpose and applicable requirements.
Your Choices & Rights
Subject to applicable law, you may be able to request access to, correction of, or deletion of certain personal information associated with you.
Some information may need to be retained when required for legal, accounting, fraud-prevention, security, or legitimate business purposes.
You may unsubscribe from optional marketing emails using the unsubscribe option provided in those communications.
Children's Privacy
The ÉCLAT website and products are intended for customers who are legally able to make purchases or who are using the website with the involvement and permission of a parent or legal guardian where required.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Third-Party Services
Our website may interact with third-party services, including payment, shipping, communications, analytics, or social-media services.
Their processing of information may be governed by their own privacy policies and terms. ÉCLAT is not responsible for the independent privacy practices of third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, business practices, or legal requirements change.
The latest version will be published on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
ÉCLAT
Email: eclatperfumesegy@outlook.com
Country: Egypt